After installing and activating the powerdirector 10 ultra i started receiving this message. I opened a case and and gave them my serial number and email and they responded that they hadn't received enough information from me, but did NOT tell me what additional info they required. Now i tried to load my video of my granddaughters wedding and it says it can't activate due to over 30 days delayed, so i opened a 2nd case and am waiting on a response. It says the current patch build is 1703 and that is what i have when i check the installed softsware. 10.0.0.1703 4. When i check my registered products on the cyberlink site it says that my version 10 ultra is registered. Clearly I have proven that I purchased this product, why are they making it so hard to use?

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I am a long time Cyberlink user but.If I need to find another product please just tell me and don't make me continue to go in circles. Ejhines Estel Hines. This was my first request: Ticket ID: CS001147732 Related Product: PowerDirector Subject: I thought i registered but it won'tt install codec 2012/05/19 09:38 I thought i registered it but sometimes it says it isn't registered and won't download codec. My license key is: xxxxxxxxxxxxxxxxxxxxxxxxxx Please help me get it registered. Customer Support Response 2012/05/21 14:19 Dear Estel, Thank you for contacting CyberLink Technical Support.

I would like to inform you that the information provided by you regarding your concern is not clear and sufficient enough for me to make an accurate diagnosis of the issue. So, I request you to provide me a detailed and clear information about your concern so that I can provide you appropriate troubleshooting steps to resolve your issue. Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products.

Use the below mentioned link to get back to us for your further queries: Thanks and Regards, Arjun CyberLink Technical Support Estel Hines. Ejhines wrote: Strange: In order for me to Activate the software and have them list it in my registered software that should be my proof of purchase.

I did notify them the first time within 30 days and they wanted more information? In a couple months I will be 70 and I expected a more user friendly experience from both the software and the customer support. I bought this back in May of 2011 and when it was finally activated I wrongly assumed it would work without problems. We are just editors, much like yourself, we are not Cyberlink Support, Cyberlink support does not monitor this forum.

The registration is not proof of purchase. That is only proof that you have that CD Key and that is the Key in the program when you click the register button. The proof of purchase is an invoice from where you bought the program, or an Email with the fact that you paid X amount of money for the program and where you bought the program from. This is was Component activation is: You must contact Cyberlink Support (Again) Windows 7 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1 GB,256GB SSD,1TB HD. Ora De Varf 4 Subtitrat. Not responsible for any harm that may come to your wallet.